Robert Hollands
Profile image of Robert Hollands

Robert Hollands

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About Me

Detail-oriented and security-focused IT professional with hands-on experience in endpoint compliance, access control, vulnerability remediation, and user lifecycle automation. Currently managing enterprise device compliance and identity provisioning across macOS and Windows using Jamf Pro, Intune, and Azure AD.

Certifications

  • • CySA+ CySA+
  • • Security+ Security+
  • • Jamf 200 Jamf 200

Education

  • Graduation Cap

    B.S. in Cyber Security

    Augusta University

  • Graduation Cap

    Advanced Cyber Defender Certificate

    Augusta University

Work Experience

TaxSlayer Logo Help Desk Engineer at TaxSlayer

September 2024 – Present

Lead enterprise endpoint compliance and security posture improvements across macOS, Windows, and iOS environments by managing Microsoft Intune, Jamf Pro, and ConnectWise Automate. Collaborate with security teams to enforce conditional access, remediate vulnerabilities, and automate identity provisioning.

  • Administer enterprise endpoint management with Microsoft Intune, Jamf Pro, and ConnectWise Automate; deploy security patches, compliance policies, configuration profiles, and remediation scripts to maintain a secure fleet.
  • Manage Apple Business Manager: renew APNS certificates, control user access, and handle Apple ID provisioning and deletion.
  • Develop and deploy custom ADMX templates to automate BIOS updates, reducing Tier 1 workload and improving compliance.
  • Automate user onboarding and offboarding for 200+ seasonal staff with PowerShell; integrate Entra ID group assignment, E5 license provisioning, KnowBe4 training enrollment, and secure password distribution.
  • Create custom Active Directory attributes to auto-assign KnowBe4 training start dates for phishing awareness campaigns.
  • Provision and manage Active Directory accounts, security groups, shared mailboxes, and SaaS access with license and entitlement assignments via Entra ID and Microsoft 365.
  • Configure SSO integrations for SaaS platforms via Entra to ensure secure authentication and access control.
  • Maintain hardware and software inventory systems for asset traceability and lifecycle management.
  • Administer the Zoom enterprise platform, including Zoom Rooms and iPad-based control systems for executive meeting spaces.
  • Document technical procedures and best practices in Confluence; manage ticket workflows and escalation SLAs in Jira.
  • Create and maintain Windows images to standardize deployment and improve reliability.
  • Deliver white-glove IT support to C-level executives and other high-priority stakeholders.
  • Manage Zendesk account provisioning and licensing.